Privacy Policy

We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Period. Any information you give to Pennard Plants at any of our stores, over the phone and online will be held with the utmost care, and will not be used in ways to which you have not consented. A more detailed explanation about how we safeguard your personal information is described below. If you have any questions at all about our privacy policy, please contact us by email or phone.

Resale or disclosure of information to third parties
Pennard Plants does not sell, rent, loan, trade, or lease any personal information collected at our site.

Your Account
Pennard Plants is committed to keeping customer information confidential and used solely for the purpose of serving you better.
In order for us to provide the best possible level of service, we need to gather certain information. When you set up an Internet account with us, we will ask you for some relevant information, including:
Your name
Email address
Mailing address
Phone number(s)
Delivery addresses
This information allows us to provide you with personalized services and correspond with you separately. The information you provide will be kept confidential and used to support your customer relationship with Pennard Plants. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.

Email Newsletters
As part of our customer service offering we provide a regular email newsletter service to those that wish to use it. This service brings to you details of special offers and product promotions as well as information on new products. If you wish to subscribe to our newsletter service please fill in the form on the front of the website.

Unsubscribe Policy
We strive to only send promotional e-mail to those who want to receive it. If you wish to opt-out of this service, please access the `Unsubscribe` link that is available on all promotional emails. You can subscribe again at any time by following the procedure above.
Cookies
Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the Pennard Plants website. On arrival your cookie then `handshakes` with our system, which identifies you and makes it faster for you to log in. For more information about cookies and how to block them, please visit our Cookie information page.

Security
We take the security issue very seriously. Our online ordering system is based on the SSL 128 bit encryption standard. Provided you are using an SSL-compliant browser such as Google Chrome, Mozilla Firefox or Microsoft Edge, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.

Information Automatically Logged
We use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your shopping basket.

Blog
We have an area on our website that hold a session using your IP address and the host name of your user. This helps to keep the user on track throughout the pages.
We have an Events Calendar on our website that also holds session with IP address and the host name of user.

We Use Sage Pay as our Online Payment Provider, to access their Privacy Policies please click here